Support
Questions, bugs or a recipe that didn't work? Email studiogrep@gmail.com and a person will read it.
Reporting a problem
It helps to include:
- Your iPhone model and iOS version
- The app version (Settings, at the bottom)
- What you tapped and what happened
- A screenshot, with any personal details cropped out
Common questions
How do I cancel my subscription?
On your iPhone open Settings, tap your name, then Subscriptions, choose Short Order and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Pro stays on until the end of the period you paid for.
How do I restore my purchase on a new phone?
Sign in with the same Apple Account, open Short Order, go to Settings and tap Restore.
Can I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Which plan has the free trial?
Only the monthly plan ($11.99 a month) has a free trial: 3 days, for eligible new subscribers. The weekly ($3.99) and yearly ($39.99) plans and Lifetime ($79.99 once) have no trial.
What's free and what's Pro?
Free: all 120 dishes with nutrition, cost and ingredients, the full method for 20, every order compare, the savings ledger, Week, List, Cook-In Week, five saved imports and three color themes. Pro: every method and cook mode, Nonna (AI), prep sessions and the Fridge, Split the Pot, auto-fill and Use it up, unlimited saved imports and three more color themes.
Is Nonna a real person?
No. Nonna is a fictional character played by an AI. She's labelled AI on every reply and only quotes numbers the app computed.
How do I report a bad AI answer?
Long-press the reply (or tap its flag) and choose Report this reply. It opens an email to us with the reply text; nothing is sent until you tap Send.
Does my order screenshot get uploaded?
No. Screenshots are read on your phone. Restaurant and app names from the screenshot are not stored.
Why does a dish say “partial cost”?
We show a cost per serving only when at least 90% of the ingredient weight has a US average price. Add your own prices in the List to fill the gaps.
I'm outside the US. Why don't I see costs?
Our price estimates are US averages, so outside the US the app shows costs only for prices you enter yourself.
How do I delete my data?
Your data is on your phone: Settings › Delete all my data erases it, as does deleting the app. To remove a waitlist email, write to studiogrep@gmail.com.
Where do the numbers come from?
USDA FoodData Central for nutrition, USDA FNDDS or a written reference recipe for takeout estimates, and BLS and USDA ERS for prices. The details are on How we calculate.
Short Order is coming soon to the App Store. It is not available to download yet. See also Privacy and Terms.